If you're comparing Gorgias and Hikari CS, you're already asking the right question. Both tools are built for ecommerce. Both integrate with Shopify. Both use AI to automate repetitive support tickets. But they make different bets on how to price that — and the difference matters more than it first appears. This comparison is written by the Hikari CS team, so we have a stake in it. We've tried to be honest about where Gorgias genuinely wins and where we think we do better. You can verify the Gorgias pricing and features we cite directly from their website.

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Selling on Shopify across Europe? We compared 7 AI helpdesks on what matters most to you: multilingual support, GDPR, the EU AI Act, and real costs at 1,000 conversations a month.

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"Where's my order?" is the most common question in ecommerce support — and the most expensive one to answer manually. In this guide, we break down what WISMO tickets are, why they make up 40–60% of your support queue, and exactly how to reduce or eliminate them with proactive notifications, self-service tracking, and AI automation.

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If you run a Shopify store and manage more than a handful of customer messages a day, you've probably wondered whether there's a better way than juggling tabs between Shopify, your email inbox, Instagram DMs, and a spreadsheet.

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Do you struggle with reducing cart abandonment for your store. Read this blog to find out how to reduce cart abandonment with Live Chat.

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Being reachable with 24/7 customer service for your webshop is crucial. Read more on how to do this for your webshop.

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