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Stop guessing why products are returned. Our AI-powered Product Insight Reports transform everyday customer support tickets into a goldmine of data, helping you pinpoint quality issues, reduce returns, and build products your customers truly love.
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If you're in e-commerce, you know that product quality is everything. But identifying the root cause of issues can feel like searching for a needle in a haystack. Do any of these sound familiar?
Are you seeing the same customer complaints—a loose stitch, a faulty battery, a poor fit—over and over again?
Are return and refund costs eating into your margins without a clear path to fixing the underlying problems?
Do you struggle to provide your quality assurance (QA) teams or manufacturers with concrete, data-backed evidence of product flaws?
Are you missing out on crucial insights hidden within thousands of customer conversations that could fuel product innovation?
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We’ve replaced messy spreadsheets and manual processes with a seamless, automated workflow that connects your support team directly to your product’s success. See how you can turn feedback into your greatest asset in three simple steps.
When a customer reports an issue, our deep Shopify integration automatically pulls their order details right next to the conversation. Your agent can log the exact problem—from a loose stitch to a faulty component—with a single click, using pre-filled product data. They can even attach customer photos to give your QA team the visual evidence they need.
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As feedback is logged, our platform aggregates every data point into beautiful, detailed reports. Instantly see which products have the most issues and identify recurring themes. To go deeper, ask our AI to write an analysis complete with key findings, actionable learnings, and strategic recommendations.
Share the data-driven insights with your product and QA teams to fix issues at the source, improve quality, and boost customer satisfaction.
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Collecting data is just the first step. Our advanced AI is your on-demand product analyst. Instead of just giving you charts, our AI will:
Scale your operations with a multi brand platform, centralizing support for all your online stores.
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Our real-time AI translator allows you to serve customers in their own language, fostering trust and satisfaction across international markets.
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Install multiple domains in one helpdesk platform, centralizing customer service across all your online presences.
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Present your findings in beautiful, detailed reports that everyone can understand. Share insights on the number of issues reported, the most problematic products, and the financial impact of returns. Arm your leadership with the data they need to invest in quality and win in a competitive market.
All you need to get up and running as a startup.
Essential capabilities powered by our AI Mini model. (Base fee $10/month)
Advanced capabilities powered by our AI Pro model (Base fee $10/month)
Unlock the most advanced AI models and selective premium AI features at $0.32 per conversation. Designed for high-volume stores demanding the ultimate in AI performance and customization.
Tagging is unstructured and often inconsistent. Our Product Insight Reports use structured data, allowing for precise tracking, rich reporting, and powerful AI analysis that simple tags can't provide. You move from a cluttered list of tags to a strategic quality management tool.
Not at all. The interface is designed for customer support agents and managers, not data scientists. Logging an issue takes seconds, and the AI analysis is generated with a single click.
Yes, and it's a deep integration designed to maximize efficiency and accuracy. Our platform automatically fetches customer order data from Shopify and displays it alongside the conversation. This allows your agents to select the exact product in question and log an issue with pre-filled information, ensuring every report is tracked with perfect accuracy to a specific order and customer.
No. The ability to log, track, and report on product insights is a core part of our platform and is included in all our plans, including the Free plan. Advanced AI analysis is a key feature of our AI Pro plan.
Absolutely. The reports, including the AI-generated analyses, are designed to be easily exported and shared with your QA teams, suppliers, or executive leadership to facilitate collaboration and decision-making.
Yes. We are an "international first" enabler. Our platform's localization and automatic translation capabilities ensure you can capture product feedback from your customers all over the world and analyze it centrally.
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