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Our AI-powered reports turn customer service data into your #1 growth engine, revealing the insights you need to drive sales, delight customers, and build a revenue-generating support team.
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Data is good. Actionable insight is better.
Your helpdesk is a goldmine of information about your customers, products, and performance. But who has time to dig through endless spreadsheets? We believe reporting shouldn't be about drowning in numbers. It should be about instantly understanding what's working, what's not, and what to do next to scale your e-commerce business globally.
Core Reporting Features
Automate repetitive tasks and gain deeper insights with our advanced AI automation features, built for the dynamic needs of online retail and designed to improve efficiency.
Prove the ROI of your customer service. Our revenue report tracks every sale influenced by your support team, showing you the exact dollar value of their work. Instantly see which agents and conversations drive the most revenue to make data-backed decisions that boost your bottom line.
Optimize Proactive Engagement for More Sales
Turn more browsers into buyers with proactive chat campaigns. Our performance reports show you which chat campaigns drive the most engagement and conversions. A/B test your messaging and optimize your strategy to actively increase sales.
Understand the "Why" Behind Every Conversation
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Discover the "why" behind every customer query. Our AI automatically analyzes conversations for subject and intent, letting you spot trends instantly. See spikes in shipping questions or product confusion, fix the root cause, and proactively reduce your support volume.
Empower Your Team to Perform at Their Best
Build a world-class support team with clear agent performance reports. Track essential metrics like First Response Time, Resolution Time, and CSAT to guarantee an excellent customer experience. Use these insights to coach your team, celebrate wins, and improve performance globally.
Turn Customer Feedback into Better Products
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Your support desk is a goldmine of product feedback. Our reports link customer issues directly to specific products in your Shopify store. Easily identify your most-asked-about items, find opportunities for improvement, and enhance your products with the insights customers give you.
Feeling overwhelmed? Let our AI do the heavy lifting. With a single click, our AI Report Analysis scans all your performance data and delivers a concise, human-readable summary.
Go beyond charts and get clear, actionable intelligence, including:
Key Learnings: What were the most significant trends?
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Actionable Recommendations: What specific steps can you take to improve CSAT or reduce response times?
Performance Highlights: Where is your team excelling?
All you need to get up and running as a startup.
Essential capabilities powered by our AI Mini model. (Base fee $10/month)
Advanced capabilities powered by our AI Pro model (Base fee $10/month)
Unlock the most advanced AI models and selective premium AI features at $0.32 per conversation. Designed for high-volume stores demanding the ultimate in AI performance and customization.
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Stop settling for a basic chat bubble. Install the AI-powered live chat that boosts revenue, automates support, and helps you scale your e-commerce business globally.
Our reports are purpose-built for e-commerce. Beyond standard metrics, we focus on what drives growth: tracking revenue influenced by support, measuring the success of proactive sales campaigns, and gathering feedback directly linked to your products in Shopify.
Yes! We believe every business deserves access to powerful insights. All our reporting and analytics features are available on all plans, including the Free plan. The AI report analysis feature is only available on the Pro plan as it requires complex analysis and reasoning.
Absolutely. Our dashboards are designed to be intuitive and clear. And for the ultimate ease of use, our one-click AI Report Analysis feature does the work for you, summarizing key trends and providing plain-language recommendations.
Our system can intelligently track when a customer interacts with your support team (via chat or email) and then subsequently makes a purchase within a specific attribution window. This allows you to directly connect support conversations to sales conversions.
Yes, absolutely. Our platform is built for global commerce. You can filter every report by team, agent or channel, giving you a clear, unified view of performance across all regions to manage your international team effectively.
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