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Empower your customers with instant answers and effortless self-service.
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Equip your e-commerce customers with the power to find solutions independently, 24/7, reducing support tickets and boosting satisfaction.
Offer a multilingual help center that is fully localized for your global audience, breaking down language barriers.
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Your help center is SEO optimized, ensuring customers can easily find the answers they need through search engines.
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Provide immediate support with a built-in AI agent, guiding customers to solutions quickly and efficiently.
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Efficiently manage and organize all your customer conversations from one central place, designed to handle the high volume and specific nature of ecommerce inquiries.
Create engaging and informative help articles with ease, incorporating images, videos, and links to provide detailed solutions.
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Leverage AI writing tools to generate effective help articles, saving time and ensuring clarity and consistency.
Publish content in multiple languages, ensuring every customer can access information in their preferred language.
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Set up unique help centers for each of your brands, maintaining brand consistency and providing tailored experiences.
Host your help center on your own custom domain (e.g., support.yourdomain.com), reinforcing your brand identity.
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Integrate in minutes and customize in moments. Our live chat is built to feel like a native part of your store, not a bolted-on app.
Deploy powerful AI agents that automatically answer customer questions based on your help center articles, providing instant resolutions.
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Enable customers to find answers effortlessly with AI-powered search, recommending relevant articles and providing direct answers.
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Our help center is natively integrated with our helpdesk solution, creating a cohesive and efficient support ecosystem.
Display relevant FAQ entries directly within your live chat widget, powered by your help center articles, for quick resolutions.
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Allow human agents to easily share help articles directly via live chat, email, Facebook, and Instagram, improving response times and consistency.
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All you need to get up and running as a startup.
Essential capabilities powered by our AI Mini model. (Base fee $10/month)
Advanced capabilities powered by our AI Pro model (Base fee $10/month)
Unlock the most advanced AI models and selective premium AI features at $0.32 per conversation. Designed for high-volume stores demanding the ultimate in AI performance and customization.
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Discover how our AI-powered help center can elevate your e-commerce business.
A help center is a centralized online knowledge base that allows your customers to find answers to their questions independently. For e-commerce, it reduces the volume of support tickets, provides 24/7 self-service, and improves customer satisfaction by offering instant solutions.
Our help center is multilingual and localized, allowing you to provide support content in various languages to cater to your global customer base. Each article can be automatically translated into multiple languages.
Yes, our help center is SEO optimized, which means your articles are designed to rank well in search engine results, making it easier for customers to find the information they need.
Absolutely. Our platform is built for multi-brand businesses. You can connect an unlimited number of Shopify stores and manage all customer conversations from a single, unified helpdesk, while keeping data and reporting separate for each store.
Yes, our help center is SEO optimized, which means your articles are designed to rank well in search engine results, making it easier for customers to find the information they need.
The help center includes a built-in AI agent for easy self-service, AI self-service agents that answer questions based on your articles, and AI search to help customers find relevant articles and answers quickly.
Yes, you can create rich, branded help pages with images, videos, and links. You can also set up your help center with a custom domain, such as support.yourdomain.com.
Our help center is natively integrated with our helpdesk solution. This allows for features like displaying FAQ entries in live chat and enabling agents to share articles directly via various communication channels.
Yes, the platform supports multi-brand functionality, allowing you to set up multiple help centers for different brands.
The Help Center feature is included as a feature in our helpdesk. We offer an all-in pricing model with a Free plan (up to 50 free conversations/month), an AI Lite plan ($0.16 per conversation), and an AI Pro plan ($0.32 per conversation) which includes advanced AI models and selective AI features. We do not charge per seat or have hidden fees.
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