.svg)
Stop managing customer support across five different tabs. Hikari CS is the helpdesk software that unifies every channel, automates your most repetitive tickets with AI, and puts live order data right next to every conversation — so your team can actually resolve issues instead of just looking things up.
of repetitive tickets automated by AI
faster response time with AI Copilot
to get your helpdesk software running
Most helpdesk software was built for IT teams or B2B companies, then adapted for ecommerce as an afterthought. Hikari CS was built the other way around.
When a ticket arrives, AI Copilot reads it, pulls the customer's live order data from your store, and drafts a complete reply — ready for your agent to review and send in one click. No copy-pasting. No switching tabs. No starting from scratch.
%201%20(1).svg){kind=icon}
Order tracking questions. Return requests. FAQs. The tickets that eat your team's time every single day — your helpdesk software should handle them automatically. AI Agents do exactly that, around the clock, without a human in the loop.
Email. Live chat. Facebook Messenger. Instagram DMs. All of it, in one helpdesk inbox — with the full conversation history and order context next to every message. No more jumping between apps to find out what a customer said last week.
Your helpdesk software shouldn't just react — it should convert. Proactively start conversations with visitors at the exact moment they're most likely to need help. Turn hesitation into purchases with targeted chat campaigns that fire at the right time.
One support team. Every market. Write in English — your customer reads in Dutch, German, French, Spanish, or any of 100+ languages. Real-time, automatic, no extra tool or extra hire required.
First response time. CSAT score. Tickets by type. Agent performance. Revenue driven by support conversations. Helpdesk software should tell you what's working — not just how many tickets you closed.
Native Ecommerce Integration
Here's the thing most helpdesk software gets wrong: they connect to your email. But when a customer asks about their order, your agent still has to open a separate tab, look it up, copy the details, and paste them into the reply.
Hikari CS connects directly to your store. One click. No Zapier. No developer. Every customer's order history, shipping status, fulfilment information, and product details loads automatically into every ticket — before your agent even opens it.
Forever free · no credit card
$10 base/mont
$10 base/month
Unlock the most advanced AI models and selective premium AI features at $0.32 per conversation. Designed for high-volume stores demanding the ultimate in AI performance and customization.
.svg){kind=icon}
Join online store teams using Hikari CS helpdesk software to automate support and resolve tickets faster from day one.
50 conversations free
All features included
No credit card
5-minute setup
Both — Hikari CS is AI-powered helpdesk software built specifically for ecommerce and online retail teams. It combines a unified inbox, AI ticket automation, live chat, and performance reporting in one platform, with native ecommerce order data built in from the ground up.
Gorgias and Hikari CS both offer native ecommerce integration and AI automation. The key difference is pricing: Gorgias charges per agent seat, Hikari CS charges per conversation. As your team grows, Hikari CS stays cost-effective. Full comparison at hikarics.com/hikari-cs-vs-gorgias.
Zendesk and Freshdesk are enterprise helpdesk software platforms designed for large B2B and IT support teams. For ecommerce, they're over-engineered, expensive to configure, and don't understand the core ecommerce context — orders, tracking, returns, WISMO tickets. Hikari CS is purpose-built for that. Setup takes 5 minutes, not 5 weeks, and pricing scales with your conversations, not your headcount.
Under 5 minutes. Connect your store, connect your email inbox, and your first tickets will start appearing in Hikari CS within seconds. No developer time, no technical configuration, no implementation calls.
Yes. 50 conversations per month, all core features, native ecommerce integration, AI Copilot — no credit card required, no time limit. Upgrade when you need more volume, not because the free tier cuts you off.
Yes — and it's particularly valuable for small teams. When you're a 1–3 person support operation, AI that handles your WISMO tickets and FAQ replies automatically gives you the capacity of a much larger team. The free plan covers most small teams until they're ready to scale.
%202.svg)
.svg)
%201.svg){kind=icon}
%201%20(2).svg){kind=icon}
.svg)