Build lasting relationships with your customers
Offer personalized customer service that makes your customers want to come back, again and again.
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Get them in, keep them in
An order is just the beginning of the relationship with a customer. Responsive, empathetic service for lost or late shipments, defects and questions about invoices ensures a satisfied customer who is happy to come back and recommend you.
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Turn frustration into trust and loyalty
Returns, refunds and cancellations can cause frustration for your customers. With a well trained customer care team, we prevent these frustrations from becoming negative reviews, but more importantly, your customers are helped with clear solutions and expectations so that they will be happy to come back in the future.
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Available when your customers need you
Nothing is as annoying as having a problem and you aren’t able to reach anyone for an answer or if that answer only comes in hours later. With Hikari CS you can be reached 7 days a week, including evenings and weekends.
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Bienvenue! Welcome! ようこそ
The Hikari CS customer care team supports more than 100 languages, so you can feel confident serving customers around the world. Don't you want to be helped in your own language too?
A service that grows with you (and helps you grow)
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Schaalbare teams
Our team scales with you, when you need it. No worries about high fixed costs or teams that are staring at their screen at your cost.
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Pay as you go
With Hikari CS you only pay per conversation. Simple and fair, right? We say no to fixed costs, hourly fees, long term contracts and hidden terms.
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Starten in 1 week
Are you ready to go? Give us a sign and we’ll have you up and running within a week!
